The Norwegian Refugee Council funded the “Site-management in Northern Romania” project to support AMURTEL’s efforts at the border


About the “Site-management in Northern Romania” project, funded by the Norwegian Refugee Council

The “Site-management in Northern Romania” project, funded by the Norwegian Refugee Council from April – June 2022, aims to provide service mapping, strengthen referral pathways and offer support to the other organizations that are providing direct services to refugees in Northern Romania. The main scope of the project is currently focused in Suceava county, as the main border with the highest percentage of crossings is Siret. Needs at other border points are being assessed, and according to the needs, AMURTEL is ready to extend supportive services to those points as well.

Resources for volunteers provided by AMURTEL and the NRC

At the beginning of the war, when AMURTEL’s international disaster coordinator, Karl Andersson arrived in Siret to do assessments, he created an instrument to facilitate the communication and cooperation between the stakeholders present at the border by setting up the website This provided an easily accessible service mapping tool. In addition, AMURTEL then created a resource section for volunteers, with access to core humanitarian standards, as well as sections specific to the collaboration between authorities and civil society.

The NRC project has already enabled AMURTEL to provide equipment and furniture in order to create better working conditions for collective meetings of the NGOs present at the border, as well as in a recently installed new Info Point tent.

Main focus on the refugees experience

The main thrust of the project, though, is to understand refugees experience from their point of view, and how to improve it based on that feedback. In the past month, AMURTEL has been conducting focus groups with refugees to better understand how they access information and services, in Brasov and Bucharest, as soon the project will be extending to these places as well, where a percentage of refugees are settling longer term. 

The approach AMURTEL aims to have is to continuously communicate and consult with the refugees and empower them to be an active part of the process, rather than just as recipients of aid.